Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. If the response is helpful, please click " Accept Answer" and upvote it. What's the version of your Outlook 2016(File>Office account>About Outlook), please first ensure that you have updated to the latest version of Outlook desktop client.ĭid this issue occurred on a specific user only? If so, did the user have any differences with others(such as client version, internet or others)?Īccording to your description, considering the issue occurred only recently, have you performed any specific operations before it(such as install any programs or add-ins)?īased on my research, it may be affected by any antivirus programs or add-ins, it's suggested to close your antivirus programs temporarily and restart your Outlook in safe mode to check if the issue has any difference(windows + R> type "outlook.exe /safe">enter).Īlso, the corrupted outlook client may also cause it, we could also try to repair your Outlook to check if it could work normally after that. You can select the third option when you go to Outlook menu -> Preferences. You can follow the question or vote as helpful, but you cannot reply to this thread. ![]() How do I make the setting, so it stays unread This thread is locked. At random during the day one of my users Outlook is not show all unread messages in the Inbox When scrolling over mails in a folder they changes from unread to read.
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